Our contracts and terms
Everything we agree with you is written down here in plain English, so you know exactly what you are getting before you spend a penny. Read any of them online or download a PDF to keep.
Find the one for your service
Our Terms and Conditions apply to everything. The contract for your service sits alongside them and covers the detail of that particular job.
Every client and every service
Terms and Conditions
The general terms behind everything we do, from free designs to hosting.
New websites
Website Design and Development Contract
How a fixed price website is designed, built, paid for, launched and handed over.
WooCommerce and bespoke stores
Ecommerce Store Design and Development Contract
The same for online stores, plus payments, product data, compliance and launch.
Web applications, dashboards and bespoke platforms
Bespoke Software Development Contract
Specification, change control, acceptance and ownership for software we build for you.
Hosting, business email and care plans
Hosting, Email and Care Agreement
Our service levels, backups, security, support hours, acceptable use and data processing terms.
Projects paid in instalments
Spread the Cost Schedule
How paying in monthly instalments works, with no interest and nothing added on.
Hacked sites, errors, speed fixes and one-off amendments
Fix and Rescue Terms
Agreeing a fix, access, backups and exactly how "no fix, no fee" works.
And how we treat your data
What we collect, why, how long we keep it and your rights.
Privacy PolicyHow they fit together
There is nothing to sign. You agree to them when you say yes to your proposal, pay your first invoice or instalment, or ask us to start, and the version published here on that day is the one that applies.
Your proposal
The scope, price, payment option and hosting plan for your project. Each document says which one takes priority if they ever disagree.
Your service contract
Website, store or bespoke development. It explains how your project runs from first payment to launch.
Schedules and hosting
The Spread the Cost Schedule if you pay monthly, and the Hosting, Email and Care Agreement once we host your site.
Terms and Conditions
The general terms that sit underneath all of it and fill in anything the others do not cover.
Want something in here explained?
Ask us anything before you go ahead. We would much rather talk it through than have you guess.